Privacy Policy

Introduction

UrbanGalaxy Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbangalaxy.world and use our construction insurance coverage guidance services. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Data Controller Information

UrbanGalaxy Ltd is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect from you includes personal information that you voluntarily provide to us when you use our services, contact us, or interact with our website. We collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address, and company details
• Project Information: Details about your construction projects, insurance requirements, and business needs
• Communication Data: Records of our correspondence and communications with you
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited
• Technical Data: Device information, operating system, and internet connection details

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and with your consent where required:

• Service Provision: To provide construction insurance coverage guidance and consultancy services
• Communication: To respond to your enquiries, provide customer support, and send service-related communications
• Business Operations: To manage our business relationship with you and improve our services
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Marketing: With your consent, to send you information about our services and industry updates
• Website Improvement: To analyse website usage and improve user experience

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with the following parties:

• Service Providers: Third-party companies that provide services on our behalf, such as website hosting, email delivery, and analytics
• Professional Advisors: Lawyers, accountants, and other professional advisors as needed
• Regulatory Authorities: When required by law or to comply with legal obligations
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

We do not sell, rent, or lease your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain client data for a period of seven years after the end of our business relationship, in accordance with professional and regulatory requirements. Website usage data and cookies are typically retained for shorter periods as specified in our Cookie Policy.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we use your data
• Right to Data Portability: You can request transfer of your data to another organisation
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@urbangalaxy.world or +357 23696420. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we need to transfer your data outside the EU/EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not complied with data protection laws. In Cyprus, the supervisory authority is the Office of the Commissioner for Personal Data Protection.